Returns & Refunds

Last updated: June 29, 2026

We want you to love your Milla & Roxy pieces. If something isn't right, here's how returns and refunds work.

Return Eligibility

• Items must be unused, with original tags and packaging intact.
• Receipt or proof of purchase is required.
• Items must be returned within 30 days of delivery.
• Items cannot show signs of wear, water damage, or alteration.

Non-Returnable Items

• Sale or clearance items.
• Custom or personalized items.
• Items damaged due to customer negligence.

How to Request a Return

• Contact us with your order number.
• Provide details and the reason for the return.
• Wait for approval (usually within 24–48 hours).
• Pack the item securely and include your order number.

Refund Process

Once we receive and inspect your return:

• If approved, we issue a store credit refund to your account within 5–7 business days.
• Store credit can be used for future purchases.
• Original shipping fees are non-refundable.
• Return shipping is the customer's responsibility.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately with photos. We will review the claim within 24 hours, provide a return label if the claim is approved, and issue a replacement or store credit.

Contact

For any questions, reach us at orders@millaandroxy.com or message us on Instagram @millaandroxy.